MANNA, Inc.

Technically, outreach ends when a client has reached the office of the Department of Human Services (DHS). However, MANNA knows that sometimes clients need assistance beyond that point, so we also do client advocacy. In this way, we seek to improve communication between benefit recipients and DHS.

MANNA staff work with both State and Davidson County DHS workers on behalf of clients to clear up misunderstandings about benefits, to help a client contact a worker, or address questions about food stamp policy. We also assist clients with initial appeals regarding food stamp decisions and at Administrative Fair Hearings.

MANNA also continues to work with both State and Davidson County DHS and other advocates to improve customer service and access to food stamps.